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What they did do was give advice that was patently untrue and a telephone number that no one can get through to.
I have shopped with you for more than 10 years ( mostly on line ) . What a disorganized mess!
We will do our best to deliver everything on your shopping list, however, if we are unable to do so, we will try and find the best alternative. To keep contact to a minimum, drivers will no longer enter properties, instead carefully leaving shopping bags outside your home.
Wake up Waitrose!Hello Peter, I am 75 and therefore come into the elderly slot. I know who will be getting my orders after this is over. Our shops Customer service.
I have looked at Sainsbury’s online but can’t see a phone number to contact them. It seems to be checkmate.”He added: “If you try on their app they show slots fully booked at least to early July.”Baillee said he attempted Waitrose’s online delivery service after his regular grocer, Morrisons, struggled to keep up with demand and – like some other grocers – was forced to temporarily close their app.“Now you have to join a queue even to get on to their main site,” Baillee said.“Periodically you are told where you stand in the queue – often depressingly several thousand people before you.“At least now an introductory notice to the queue is displayed which tells you, ‘you can edit your trolley but there are no delivery slots available’, so I no longer bother to join the queue.”Unlike Waitrose though, Morrisons has not yet announced a plan to prioritise online delivery slots for the elderly and vulnerable.However, just yesterday it announced a partnership with delivery giant DPD to provide next-day delivery of food boxes for those struggling to secure home deliveries in lockdown.John Temple, 79, who lives in a small village in Essex, experienced a similar problem as Baillee.“We have shopped with Waitrose for 40 years and cannot get on the delivery list for the elderly,” he told “My wife is a paraplegic being in a wheelchair for 10 years, all we want is either a ration book or a fortnightly delivery.“The annoying thing is [the grocers are] boasting that they are helping the vulnerable (a majority would have a carer) and the elderly but I can find no evidence of the latter.”Les Watts, of Andover, had a similar experience with Sainsbury’s but he eventually got through.However, the problem was never resolved when he tried Waitrose.“Waitrose has no slots for myself and my wife because they say we are not registered on the government website,” he told “My wife is on the shielded list and I am over 70.
All down to poor app design and ‘who’d have thought that would happen?’ stupidity: obviously, demand was going to exceed delivery capacity if Waitrose allowed new customer registration.
They lie and lie again and again. I do suspect that Waitrose are not being quite truthful with us about the slots.I am 84 a long term customer and have been trying since this crisis began to find a slot in my Cambridge Waitrose . Delivery Pass; Feed the Nation; We’re prioritising vulnerable customers for delivery. By continuing to browse our website, you are agreeing to our use of cookies. The list of qualifying problems does not include serious heart or liver conditions. We have not had a shop since March 4 and have no way of getting out. My wife accesses Waitrose website at least once every two hours from early morning until late at night. We'll assume you're ok with this, but you can opt-out if you wish. I am just on 89, have no living relatives near, have a health condition that keeps me in the house. We are offering these to help our customers, we are also kindly asking customers who are not elderly or vulnerable, where they can, to shop in store to help free up slots for those who really need them. I have checked at least twice a day and they are now all taken up until nearly the end of July.
When this is all over maybe Waitrose will learn the hard way.
This website uses cookies. All are saying they will make slots available but have failed.
We recently returned from abroad, so have been confined to the house for 2 weeks under strict quarantine. However the reality is that their response has been too little and too late such that we have no alternative than to queue up at there respective stores where shelves have been cleared out due to their lack of proper and timely management.Waitrose have no way of selecting people over 70. My attempts to do so have been unsatisfactory. I have dozens of friends all with upcoming Ocado slots despite having zero health issues purely because they have a smart pass . We’ve increased waitrose.com by more than 50% to 150,000 slots each week.
It took a huge effort to get registered as elderly in the first place and a long time to hear that we had been recognised as such. No indication of how I can register as vulnerable with Waitrose; rather don’t contact us we will contact you!Waitrose are offering Rapid Delivery … 2 hrs wait…. At no point in the last 20 years have they asked for my date of birth. We are continuing to contact customers on the lists which the Governments have shared with us.Yes – we've committed at least 25% of our orders to elderly and vulnerable customers. I have written to the head of customer service Berangere Michel and not had the courtesy of a reply . Waitrose are a disgrace.Speaking to a friend who is a Waitrose delivery driver, Waitrose currently have no way of identifing elderly or vulnerable customers. Have tried other local supermarkets I am registered with,to no avail.
I help on the Waitrose 0800 number for over 30 minutes before it was answered (lunchtime Sunday 5th April) and I was told emails were being sent out to the elderly and clinically vulnerable in the next 7 to 14 days and after that I would be able to try for a slot.My neighbour received a letter so we registered him on Waitrose and filled in the government forms 10 days ago. I am 74 years and have an ongoing medical condition and would like to place an online order with Waitrose.
As a carer with a high risk parent who lives with her to care for her I still have to go out to shop and social distancing is not really being respected by other customers in M and S or Waitrose though the two I used have it in place but it’s not strictly enforced.Supermarkets are now the main source of infection .Sorry the web site does not have an age category.
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